Cireson Portal: Custom Form and Troubleshooting

Cireson Portal did provided a good portal interface for System Center Service Manager (SCSM). Of course customer always requested to add new custom fields into work item form like Incident, Service Request and Change Request.

I've done this couple of times but my brain is getting older and forgetful. Alright let write it down here for future quick reference.

This is the expected result : 

In order to display Type Of Change on Change Request form, new line 22 is added into ChangeRequest.js

The actual line of script here:

{ DataType: "Enum", PropertyDisplayName: "Type of Change", PropertyName: "TypeofChange", EnumId: 'aebf24d4-a7ac-3180-e5b3-cd34c86f03b2', Required: true }

The key here are PropertyName and EnumID. 

By using PowerShell command Get-SCSMEnumeration, EnumID can be search by Name.

Get-SCSMEnumeration -name TypeofChange | select Displayname, name, id

Troubleshooting:

Issue 1: Task Tower 1 field is display value Test in SCSM Console, but portal show blank.

{ DataType: "Enum", PropertyDisplayName: "Tower", PropertyName: "Enum.Change.TaskTower1",EnumId: '90f2bc75-7681-9b57-33ef-d9aa5d2e2db8', Required: true}

Remember! Name that return from Get-SCSMEnumeration is not PropertyName. 

We need to find out the PropertyName from Management Pack.

   

After updated the correct PropertyName

{ DataType: "Enum", PropertyDisplayName: "Tower", PropertyName: "TaskTower1",EnumId: '90f2bc75-7681-9b57-33ef-d9aa5d2e2db8', Required: true}

The correct value is shown on portal now.

Issue 2: After confirmed the PropertyName and EnumID, portal still not display the dropdown list item.

Don't forget to Recycle Application Pool.

If you need more detail on other form field, below are pages you should visit:

    Cireson Portal - How to create custom form

    Detail Steps to custom configuration item form

Thank you and please comment if you have any question

How to get SQL Server Product key from ISO

When installing SQL Server 2019 Reporting Service or 2017 and later, you will be ask to enter product key.

According to Microsoft article, product key can be retrieve from SQL Server 2019 installer.

Actually there is another way to get it.

When we run setup.exe from the media, the Product Key is picked from DefaultSetup.ini file located under Root\X86 or Root\x64 folder. This file is also used to make slipstream media (refer KB)

The file would look like below

Comment if you know other way to do this too.